Outback Beds Tours
ABN: 25 267 708 096
About this policy
Outback Beds Tours respects your privacy. This policy explains how we collect, use, store and share personal information when you contact us, visit our website or travel with us.
In this policy, “we”, “us” and “our” refer to Outback Beds Tours.
Personal information is information or an opinion about an identified person, or someone who can reasonably be identified.
Information we collect
We collect information reasonably needed to respond to enquiries, arrange tours and look after our guests. Depending on your dealings with us, this may include:
- Your name, contact details and date of birth.
- Tour interests, booking details and travel preferences.
- Passport and other travel-document details where needed for your arrangements.
- Emergency contact details.
- Dietary requirements, allergies, accessibility needs and relevant medical information.
- Payment and transaction records.
- Correspondence, feedback and complaints.
- Photographs, videos or testimonials you agree we may use.
Some information, such as medical details, is sensitive information. We seek your consent before collecting it, unless collection is otherwise permitted by law. We ask only for details relevant to arranging your trip and supporting your safety and comfort.
How we collect information
We usually collect information directly from you through enquiries, booking forms, email, telephone conversations and interactions during a tour.
We may also receive information from someone arranging travel on your behalf or from a supplier involved in your booking. If you provide another person’s information, please ensure they know you are sharing it and have agreed where necessary.
You can make general enquiries without giving your name where practical. However, we may be unable to confirm a booking or arrange particular services without the necessary personal information.
How we use information
We use personal information to:
- Answer questions and help you choose a tour.
- Manage bookings, payments and travel arrangements.
- Communicate itinerary details and changes.
- Arrange relevant dietary, accessibility or other assistance.
- Respond to emergencies and support guest safety.
- Handle feedback, requests and complaints.
- Maintain business records and meet applicable legal obligations.
- Send marketing communications where you have consented or where otherwise permitted by law.
We limit the use of sensitive information to the purpose for which it was collected, another purpose you consent to, or a use permitted by law.
Who we share information with
We share relevant information with people and organisations involved in delivering your tour or supporting our business. These may include:
- Tour leaders, local guides and activity providers.
- Accommodation, transport and other travel suppliers.
- Booking, payment, email, website and technology service providers.
- Professional advisers, insurers and emergency services where appropriate.
- Authorities where disclosure is required or authorised by law.
For example, we may tell an accommodation provider about a dietary requirement or give a local operator details needed to arrange your participation.
We share only what is reasonably needed for the relevant purpose. We do not sell your personal information.
Overseas travel and service providers
Arranging an overseas tour may require us to share personal information with suppliers in your destination country.
Some technology or administrative providers may also store or access information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to protect your information and meet any applicable Australian privacy obligations.
Website information and cookies
Our website and hosting services may collect technical information such as your IP address, browser type, pages visited and access times. This information helps operate, secure and maintain the website.
Our website uses cookies to support essential website functions. Cookies are small files stored on your device when you visit a website.
You can manage cookies through your browser settings. Disabling some cookies may affect website features.
Our website may link to other websites or social media services. Their handling of information is governed by their own privacy policies.
Newsletters and marketing
If you subscribe to our updates or otherwise consent to marketing, we may send news about tours and travel opportunities.
You can unsubscribe using the link in our marketing emails or by contacting us. Opting out of marketing will not stop essential communications about an existing booking.
We use Mailchimp to manage our mailing list and send newsletters. Your email address, name if provided, and subscription preferences are shared with Mailchimp for this purpose. For details about how Mailchimp handles personal information, please read Mailchimp’s Privacy Statement. You can unsubscribe at any time using the link in our emails.
Photographs and testimonials
We seek your permission before using identifiable photographs, videos or testimonials for our website, social media or other promotional material.
You can decline without affecting your booking. You can also contact us to withdraw permission for future use. We will explain what can be removed from channels we control and any limits relating to material already printed or shared by others.
Storage and security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, alteration or disclosure.
We store personal information in electronic systems and, where necessary, paper records. We protect these records through password-protected accounts, access limited to authorised people, and secure storage of paper documents.
We retain information for as long as reasonably needed for the purposes described in this policy and any applicable record-keeping requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.
If a data breach occurs, we will assess and respond to it and notify affected people and regulators where required by law.
Accessing and correcting your information
You can contact us to request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated details.
We may need to verify your identity before responding. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why, where lawful, and outline available complaint options.
Privacy questions and complaints
If you have a privacy concern, please contact us using the details below. Explain what happened and how you would like us to resolve it.
We will acknowledge your complaint, investigate the circumstances and aim to provide a response within 30 days. If we need more time, we will explain why and keep you informed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner. Whether it can investigate will depend on whether the matter falls within its jurisdiction.
Visit the OAIC website for information about privacy complaints.
Contact us
Privacy contact: Bill Balding, Outback Beds Tours
Email: [email protected]
Phone: +61 4 5773 4465
Changes to this policy
We may update this policy when our services, practices or legal obligations change. The current version will be available on our website, with the latest update date shown above.